/ PRODUCT CARE
Weather will have an impact on the quality of your order. If you have an outdoor event or have heat on inside your home this will impact the product.
Never leave your cake/cupcakes in the car, or at temperatures above 72 degrees or in direct sunlight. Please refrigerate any cake up to 45 minutes to 1 hour prior to serving. This will ensure that the ingredients stay fresh and the decorations will keep until the cake is served to your guests.
/ CHANGES OR CANCELLATIONS
We purchase your products ingredients based on your order and we want to give you the best and most delicious experience possible so if you made an error or need to make a change please let us know at least 2 week prior to your event date. If you notify us after that timeline we cannot guarantee that the requested change can be accommodated. To make any changes, the Customer and the Business must agree to the change in writing.
If you need to cancel your order please do so prior to 2 weeks of your event date. The cancellation will result in the loss of your retainer and any payments made as well as the customer will be responsible for any personalized items (such as custom toppers, flowers, personalization's, etc...)
/ RUSH ORDERS
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In the case of orders placed 2 weeks prior to the event date, Mimi's Sweet Company LLC reserves the right to incur a " Rush Order" fee of 25%.
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Our services are available on a first come first served basis. Rush orders are to be accepted at the sole discretion of Mimi's Sweet Company LLC.
/ REFUNDS OR EXCHANGES
We do everything possible to provide a quality experience to all customers, however we do not offer refunds or exchanges after the order is placed.
/ ALLERGIES
Our products may contain or come into contact with milk, eggs, wheat, nuts, soy or other known allergens. You agree to notify any and all guests of the risk and relinquish Mimi’s Sweet Company LLC. of all liability as we have notified you, the client, of all ingredients based on your specific order
/ RETAINERS & DELIVERIES
Every order is hand-packed and handled with care so that it will arrive to your door in mint condition. Below are some standard procedures regarding retainers and deliveries:
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Please note certain orders may have non-refundable fees in addition to the retainer (50% of the order total) to hold the event date and time (ex. custom cake toppers, flowers, etc.). The remaining balance will be due 2 weeks prior to the event date.
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There is a $40 delivery charge within a 15 mile radius during off peak traffic hours. Outside of 15 miles delivery is $1 per mile round trip. High traffic times may incur up to a $3 mile charge on all or part of the mileage contingent on delivery time.
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We typically do not deliver on Sundays, but we can arrange to have your cake delivered or ready for pick up the night before.
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While your cake will be sturdy, it is still fragile. We recommend delivery on tiered cakes. depending on the number of tiers it is required.
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We cannot assume responsibility for any incorrect addresses provided resulting in an undeliverable product.
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Once the product is delivered Mimi's Sweets Company LLC is no longer responsible for the product
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Please inspect your product immediately upon receipt as stated in a contract that will be sent prior to your delivery. (this action relinquishes Mimi's Sweet Company LLC of all liability of the product).
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Post delivery we are not liable for:
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Lost/Stolen orders
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Refrigeration/Care of the product
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Unusable product from failure to follow instructions
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Damages incurred to the product
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Mimi's Sweet Company LLC will deliver the described goods to the Customer on or by the expected delivery date and time. Mimi's Sweet Company LLC is not responsible for delays and or cancelation due to natural disasters or unforeseen circumstances that result in delay or loss of product (power outage, earthquake, fire, car accident, health, etc.). Mimi's Sweet Company LLC will notify the Customer of any delays that may affect the expected delivery date.
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At this time we do not offer character-themed, fondant-covered or sculpted cakes. We primarily specialize in buttercream cakes. I do make/purchase fondant toppers such as unicorns and other small fondant details.
SHOP:
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HOURS:
Mon - Fri: 10am - 5pm
Saturday: 10am - 5pm
Sunday: Closed
Email: Jamie@mimisweetcompany.com
© 2019 Mimi's Sweet Company LLC